We collect different types of information depending on how you interact with our services. Some of this happens automatically when you visit our site, while other information you provide directly.

Personal Information You Provide

When you fill out forms, register for services, or contact us, you might share:

• Full name and contact details (email address, phone number)
• Business information (company name, ABN, industry sector)
• Billing and payment details for service subscriptions
• Professional background and business challenges you're facing
• Communications you send to our support team

Automatically Collected Information

Our systems collect technical data when you browse our website:

• IP address and approximate geographic location
• Browser type, operating system, and device information
• Pages visited, time spent on pages, and navigation patterns
• Referring website and search terms used to find us
• Cookies and similar tracking technologies (see our Cookie Policy)

We use the information we collect for specific purposes that directly relate to providing and improving our services. Here's what that actually looks like in practice:

Service Delivery and Support

• Processing your inquiries and providing customer support
• Delivering the business growth resources and tools you've requested
• Managing your account and subscription services
• Sending service-related notifications and updates

Communication and Marketing

• Sending newsletters and educational content (with your consent)
• Notifying you about new services or features that might help your business
• Following up on consultations or service inquiries
• Conducting surveys to understand your needs better

Business Operations

• Processing payments and maintaining financial records
• Preventing fraud and maintaining platform security
• Analyzing website usage to improve user experience
• Complying with legal obligations and regulatory requirements

We won't use your personal information for purposes beyond what we've outlined here without getting your explicit consent first.

We don't sell your personal information to third parties. But running a modern business means we sometimes need to share data with trusted partners who help us deliver services to you.

Service Providers and Partners

We work with companies that help us operate our business:

• Payment processors for handling transactions securely
• Cloud hosting providers for website infrastructure
• Email service providers for communications
• Analytics platforms to understand website performance
• CRM systems for managing customer relationships

These service providers can only access your data to perform specific tasks on our behalf. They're contractually obligated to keep your information secure and confidential.

Legal Requirements

We might disclose your information if required by Australian law or valid legal process, including:

• Responding to court orders or government requests
• Protecting our legal rights or property
• Investigating potential violations of our terms of service
• Protecting the safety of our users or the public

Business Transfers

If novexalithor undergoes a merger, acquisition, or sale of assets, your information might be transferred as part of that transaction. We'll notify you if this happens and inform you of any choices you have regarding your data.

We keep your personal information only as long as needed for the purposes described in this policy, or as required by Australian law.

After the retention period expires, we securely delete or anonymize your personal information. In some cases, we might retain certain data in anonymized form for statistical analysis.

Under Australian privacy law, you have several rights regarding your personal information. Here's what you can do and how to exercise these rights:

Access Your Information

You can request a copy of the personal information we hold about you. We'll provide this within 30 days of your request, free of charge for the first request in any 12-month period.

Correct Your Information

If your personal information is inaccurate, outdated, or incomplete, you can ask us to correct it. We'll update our records promptly and notify any third parties to whom we've disclosed the information.

Delete Your Information

You can request deletion of your personal information, subject to certain limitations:

• We might need to retain some data for legal compliance
• Financial records must be kept for 7 years under Australian tax law
• Information needed to resolve disputes or enforce agreements might be retained

Opt Out of Marketing

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any marketing message, or by contacting us directly. You'll still receive essential service-related communications.

Restrict Processing

You can ask us to limit how we use your information in certain circumstances, such as while we investigate a complaint about data accuracy.

Data Portability

You can request a copy of your personal information in a structured, commonly used format that you can transfer to another service provider.

To exercise any of these rights, contact us using the details in the "Contact Us" section below. We'll respond to your request within 30 days and might need to verify your identity before processing your request.

We take data security seriously and use multiple layers of protection to safeguard your information. But let's be honest – no system is completely immune to security risks.

Technical Safeguards

• SSL/TLS encryption for data transmitted between your browser and our servers
• Encrypted storage for sensitive information like payment details
• Regular security audits and vulnerability assessments
• Firewall protection and intrusion detection systems
• Secure backup procedures with encrypted storage

Organizational Safeguards

• Access controls limiting who can view your personal information
• Staff training on privacy and data protection practices
• Confidentiality agreements with employees and contractors
• Regular reviews of our security policies and procedures

Your Role in Security

You also play a part in keeping your information secure:

• Choose strong, unique passwords for your account
• Don't share your login credentials with others
• Log out when using shared or public computers
• Contact us immediately if you suspect unauthorized access

Like most websites, we use cookies and similar technologies to make our site work properly and improve your experience. Here's what we use and why:

Essential Cookies

These cookies are necessary for the website to function. They enable basic features like page navigation, secure access to your account, and remember your preferences during your session.

Analytics Cookies

We use analytics tools to understand how visitors use our site. This helps us identify what's working well and what needs improvement. These cookies collect information about which pages you visit, how long you spend on them, and any errors you encounter.

Marketing Cookies

With your consent, we use marketing cookies to show you relevant content and advertisements. These might track your browsing activity across different websites.

You can control cookies through your browser settings. Keep in mind that blocking certain cookies might affect how our website functions. Most browsers allow you to refuse cookies, delete existing cookies, or be notified when new cookies are set.

Our services are designed for businesses and aren't intended for children under 18. We don't knowingly collect personal information from children. If you're a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete it.

We update this Privacy Policy occasionally to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we'll notify you by email (if you've provided one) or by posting a notice on our website.

The "Last Updated" date at the top of this page shows when the policy was most recently revised. We encourage you to review this policy periodically to stay informed about how we protect your information.

Continuing to use our services after we post changes means you accept the updated policy. If you don't agree with the changes, you can close your account by contacting us.

If you have concerns about how we handle your personal information, we want to hear from you. Here's how the complaint process works:

• Contact our Privacy Officer using the details below
• Explain your concern in as much detail as possible
• We'll acknowledge your complaint within 7 business days
• We'll investigate and respond within 30 days

If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC):